Shipping & Returns Policy

This Policy governs the shipment of materials purchased from BNM Research Peptides LLC, DBA BNM Research Peptides, and the limited circumstances in which a claim may be made. It forms part of our Terms of Service.

1. Where we ship

We ship to addresses within the United States only. We do not ship internationally, and we do not accept orders for delivery outside the United States.

We do not ship to:

• freight forwarders, package consolidators, or re-shipping services;
• any jurisdiction — including any state, county, or municipality — in which the material ordered may not lawfully be received;
• any address we reasonably believe is being used to circumvent our buyer eligibility criteria or export restrictions.

We may require a business, laboratory, or institutional delivery address for certain materials or order sizes. It is your responsibility to confirm that the material may lawfully be received at your delivery address before ordering.

2. Order processing and release

An order is released for shipment only after all of the following are complete:

• payment has cleared;
• the research use covenant has been affirmed and recorded;
• account verification has been completed (first orders and periodically thereafter);
• the lot has passed analytical release and its Certificate of Analysis is available.

Orders meeting these conditions are typically processed within [X] business days. Verification of a new account may add [X] business days. Orders placed on weekends or U.S. federal holidays are processed on the next business day.

Processing times are estimates, not guarantees, and may be affected by stock, lot release timing, verification, and carrier capacity.

3. Shipping methods and cost

Transit times are carrier estimates measured from dispatch, not from order placement, and exclude weekends and holidays. Carrier delays, weather, and service disruptions are outside our control.

A tracking number is emailed when your order is dispatched. [STATE ANY FREE SHIPPING THRESHOLD HERE, OR DELETE THIS SENTENCE.]

4. Packaging and temperature

Materials are supplied as lyophilized (freeze-dried) powder in sealed vials and are shipped at ambient temperature. We do not use cold-chain or refrigerated shipping.

Shipments are packed in discreet outer packaging without any description of contents on the exterior. Every vial and every shipment carries the designation "For Laboratory Research Use Only — Not for Human or Veterinary Use." This designation must not be removed, obscured, or altered, and must be carried forward on any lawful onward transfer.

Upon receipt, materials should be transferred promptly to the storage conditions stated on the listing and vial label. We are not responsible for degradation caused by delay in doing so.

5. Delivery, title, and risk of loss

Title and risk of loss pass to you upon delivery of the shipment to the carrier at our facility. From that point the shipment is yours, and any loss or damage in transit is a matter between you and the carrier — subject to the assistance and limited remedies we offer in Section 8.

You are responsible for supplying a complete and accurate delivery address and for ensuring someone is able to receive the shipment. We are not responsible for shipments delivered to an incorrect address supplied by you, left at the delivery point in accordance with carrier practice, or stolen after delivery has been recorded.

Address changes cannot be made once a shipment has been released to the carrier. Re-shipment following a failed delivery caused by an incorrect address is chargeable.

6. Receiving and inspecting your order

Inspect your shipment on arrival. Confirm that the material, quantity, and lot number match your order and the enclosed Certificate of Analysis, and that vials are intact and seals unbroken. Photograph any damage to the outer packaging and to the vials before handling further, and retain all packaging until any claim is resolved.

Claims must be submitted within the windows in Section 8. Once those windows have passed, the shipment is deemed accepted.

7. Returns — why we cannot accept them

This is not a customer service position; it is a chemical integrity one. Once material leaves our custody we cannot verify the temperature, humidity, light exposure, or handling it has been subject to, and we cannot confirm that a returned vial contains what it left with. Returned material could not be resold to another buyer without misrepresenting its provenance, and we will not do that.

Do not ship material back to us. Unauthorised returns are not accepted, are not refunded, and are disposed of without compensation.

We also do not accept returned material for disposal. Disposal is your responsibility and must comply with all applicable federal, state, and local waste regulations and your institution's requirements.

8. Claims: non-conformity, damage, and loss

We will replace or refund material in the following circumstances only.

8.1 Non-conforming material

If material does not conform to the Certificate of Analysis supplied with it — wrong material, wrong quantity, wrong lot, or purity outside the reported figure on independent re-analysis — notify us within [X] days of delivery at orders@bnmresearchpeptides.com with your order number, lot number, and supporting analytical documentation from an accredited laboratory. We will review and, where the claim is substantiated, replace the material or refund the purchase price, and reimburse reasonable re-analysis costs up to $[XX].

8.2 Damage in transit

If vials arrive broken, cracked, or with compromised seals, notify us within [X] days of delivery with photographs of the outer packaging, the interior packing, and the affected vials. Retain all packaging. We will replace the damaged items or refund them.

8.3 Loss in transit

If tracking shows a shipment has not been delivered within [X] days of the estimated delivery date, notify us and we will open a carrier trace. Where the carrier confirms loss, we will replace or refund the shipment. Where tracking records delivery but the package cannot be located, we will assist with a carrier claim, but shipments recorded as delivered are not automatically replaced.

8.4 Sole remedy

Replacement or refund of the purchase price of the affected material is your sole and exclusive remedy under this Policy. We are not liable for lost research time, consequential costs, or any other loss, as set out in our Terms of Service and Research Use Policy.

8.5 Claims we cannot accept

• claims relating to results obtained, or not obtained, in your laboratory work;
• claims arising from storage or handling after delivery;
• claims relating to any administration of material to a human being or an animal, which is prohibited and voids all remedies;
• claims submitted after the applicable window;
• claims where the covenant affirmed at checkout was false.

9. Refunds

Approved refunds are issued to the original payment method within [X] business days of approval. Your bank or card issuer may take additional time to post the credit. Original shipping charges are refunded only where the entire order is non-conforming, lost, or damaged.

10. Cancellation and refused shipments

You may cancel an order without charge at any time before it is released to the carrier. Once released, an order cannot be cancelled.

We may cancel any order before dispatch — including after payment — where verification cannot be completed, where stock or lot release is unavailable, where a pricing or listing error occurred, or where we identify a breach or credible risk of breach of our Research Use Policy. Refunds in these circumstances are issued in full and are not an admission of any kind.

Shipments refused at delivery or returned as undeliverable are not restocked or resold. Where the refusal is not our fault, the purchase price is not refunded.

11. Contact

BNM Research Peptides LLC
732 W Kingman Dr
Casa Grande, AZ 85122, United States
Orders and claims: orders@bnmresearchpeptides.com
Documentation: orders@bnmresearchpeptides.com